The Practice of Your Life

The Exercise and Pursuit of a Consciously Created Life

Do you acknowledge people for “just” doing their jobs?

Mar 09
2010

Do you think you should acknowledge people for just doing their jobs; for just doing what they’re supposed to?   Many people would say no, of course not.  They’re doing the absolute minimum required and it’s only service or results over and above the norm that should be acknowledged or rewarded.

If you think this way I ask you to reconsider.  Why?

Many people don’t feel that they make a difference

First, because many people don’t feel that they make a difference, they don’t feel that what they do matters, and if you look closely you may find people who feel this way surround you.

These people go through the motions at work in order to get a paycheck.  They do the motions to keep their job… Continue reading

The Hug – the killer app of acknowledgments

May 23
2009

This is an excerpt from my upcoming book on “The Practice of Acknowledgments”. 

Hugs are to acknowledgments what wireless is to the internet.  Nothing quite says I see you and your being around means a lot to me than a hug.  As part of the human need to belong, to be acknowledged, we all need to be touched.  (Sniff.  Just hold me.) 

I don’t recommend this in the paranoid and litigious American workplace environment, but among your friends and loved ones, hug EVERYBODY. 

Hugs come in all configurations and intensities.  I differentiate between the hugger – the person initiating the hug – and the huggee – the person being hugged. Here are a few common ones:

The overhand where the hugger comes

Customer Service Rep

Jan 29
2009

“But that’s not what’s happening,” I said feeling the irritation in my body and hearing it in my tone.  I could tell that the poor customer service representative, who was trying her very best to help me, could feel it also.

I had called in to address a problem I was having with my new computer and my problem was just not being solved, at least not fast enough – read immediately – for me.  I realized that old familiar pattern and for a moment reflected on all of the poor innocent and genuinely helpful customer service reps I had decimated over my career as telephone customer from hell.   How many customer reps have I sent sobbing into their manager’s office seeking refuge and solace  from the unreasonableness, rudeness… Continue reading

Acknowledging what’s there

Jan 15
2009

Feel like typing this morning.  Talking with my fingers.  Usually I prefer to handwrite with my fountain pen in the mornings.  Very therapeutic I find … a good way to corral “free radical” thoughts that could do damage if not captured and put away somewhere.  This morning my computer seems the best place to do that.

This afternoon I’m taking my Dad – my stepfather technically, but really my Dad – to the hospital.  He’s having a goiter removed tomorrow.  The surgeon, who is one of the best in the country, is confident that while it’s a serious operation for a man in his late ‘70’s, it will go well.

I find myself worrying though.  Trinidad is not known for setting the standard in health care and the… Continue reading

Say something nice to a stranger

Sep 22
2008

A while back, I was standing in the elevator of my building and this woman came in with her kids, and somehow we started talking.  Nothing unusual, and then she said, “I’ve seen you around the building, and you seem like such a nice man.”  She seemed to be a native Spanish speaker and this made her words even more special for me.

“Wowww!”  I said, truly blown away by the sincerity, warmth, and generosity of her words.

She went on.  “I mean it.  There is something special about the way you smile and look at people.”

There was no agenda in her speaking to me except to acknowledge me for what she saw, and the effect on me was immense.  I thanked her for sharing what… Continue reading