Customer Service Rep
2009
“But that’s not what’s happening,” I said feeling the irritation in my body and hearing it in my tone. I could tell that the poor customer service representative, who was trying her very best to help me, could feel it also.
I had called in to address a problem I was having with my new computer and my problem was just not being solved, at least not fast enough – read immediately – for me. I realized that old familiar pattern and for a moment reflected on all of the poor innocent and genuinely helpful customer service reps I had decimated over my career as telephone customer from hell. How many customer reps have I sent sobbing into their manager’s office seeking refuge and solace from the unreasonableness, rudeness… Continue reading


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